Sustainability Report 2017

CONTENT Message From Management 2 About Our Business 3 Reporting Approach 4 Group Highlights 5 Management Approach 6 Stakeholder Engagement 9 Intellectual Capital 12 Natural Capital 15 Value Chain 19 Social And Relationship Capital 21 Human Capital 25 Data Table 29 Awards, Membership And Charters 31 Content Index 33 Assurance Statement 42

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